Salesforce Sales Cloud Consultant Test

Which method can be used to automatically update related contact mailing addresses when an account billing address changes?

1. Create a workflow rule on accounts

2. Create a workflow rule on contacts

3. Create a process on accounts using Process Builder

4. Create a Force.com trigger on contacts

The correct answer is: Create a process on accounts using Process Builder

Using Process Builder to automatically update related contact mailing addresses when an account billing address changes is appropriate because Process Builder provides a robust and user-friendly interface to automate complex business processes without the need for code. When a billing address on an account is updated, Process Builder can be triggered to find all related contacts and update their mailing addresses accordingly. This ensures that all contact records remain up to date with the latest information reflecting changes made at the account level. The strength of Process Builder lies in its ability to handle multiple criteria and actions in a single process, making it easier to manage and modify as business needs evolve. It offers the capability to automate updates across related objects, a requirement in this scenario, which simplifies maintenance efforts over time compared to more manual or less integrated approaches. In contrast, using workflow rules would be less effective in this context. Workflow rules on accounts or contacts typically address individual records and do not inherently allow for the bulk updating of related records across different objects. Employing a Force.com trigger would also accomplish the goal but necessitates custom code, which adds complexity and potential maintenance overhead. Thus, Process Builder stands out as the most efficient and user-friendly method in this case.